Terms & Conditions
Please read these Terms & Conditions carefully before engaging MedScholars Publications. By placing an order or otherwise using our services, you ("Client", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms.
If at any point a breach of contract is suspected, work will be paused immediately and you will be notified in writing. MedScholars reserves the right to terminate services where continued cooperation is no longer viable.
1.General Instructions
Dedicated Support Channels
- •WhatsApp (24 × 7) — Business Coordination Team only
- •Telephone — Direct calls with technical personnel are arranged by prior request and subject to availability. Call windows: Monday–Saturday, 09:30–18:00 IST.
Topic-Specific Communication
- •Business matters (pricing, instalments, receipts, dispatch status, additional requirements) — coordinate exclusively with the Business Coordination Team.
- •Technical matters (methodology, analytics, editing, journal formatting, etc.) — address only with the assigned Technical Expert.
Official Record of Instructions
All technical updates, queries, corrections, and modifications must be submitted in writing (email or WhatsApp). Verbal changes are not considered official until confirmed in writing.
Project Commencement & Dispatch
Work begins upon confirmation of advance payment. Completed deliverables are shared via the registered email or WhatsApp.
Word-Count Basis
Charges linked to manuscript length (e.g., plagiarism checks, editing) are calculated at 300 words = 1 page.
2.Service Limitations & Professional Disclaimer
Editorial Scope and Authorship
We support doctors and researchers in editing and preparing their own research. Authors supply their research, approve manuscript changes and disclose all writing assistance according to journal and institutional requirements. We do not provide papers for submission as undisclosed work, fabricate research data, guarantee acceptance or indexing, or promise a particular similarity score.
Potential Delivery Delays
While we strive to meet agreed timelines, personal emergencies, unexpected operational challenges, or last-minute journal guideline changes may necessitate reasonable extensions of a few business days. Clients will be informed promptly, and revised timelines will be provided.
Professional Engagement
MedScholars provides editing and research-review support for doctors and researchers working on their own manuscripts. Ask about the assigned editor's relevant experience and the agreed service scope before work begins. Threats, intimidation, or legal harassment of our staff are strictly prohibited and will result in immediate termination of services.
3.Refund, Privacy, Cancellation & Revision Policies
3.1 Refunds — No Refunds
All payments are non-refundable once work has commenced, regardless of later changes in scope or Client withdrawal.
3.2 Privacy
MedScholars maintains strict confidentiality. Client manuscripts, data, and personal details are never shared with third parties unless required by law or with your explicit written consent.
Optional website measurement: you can choose Analytics and Ad measurement separately. Google Analytics uses cookies and device information to measure published page visits and clicks that open our WhatsApp or email contact options. Google Ads uses advertising cookies, ad-click identifiers and device information to measure ad-related WhatsApp clicks. A contact click does not confirm that a message was sent, an enquiry was accepted or a sale occurred. We do not send project-brief fields, manuscript content, phone numbers, email addresses or message text to Google through this measurement. Automatic form and outbound-link collection is disabled.
Both purposes are off until you allow them. You can reject them or change your choices using “Cookie settings” in the footer; all contact options remain available. Your choice is stored in your browser for up to 180 days. Withdrawing a choice clears the relevant first-party measurement cookies and reloads the page to stop that tag. We do not enable Google signals or personalised advertising. Google processes measurement information under its Privacy Policy. WhatsApp and your email provider separately process any message you choose to send through their services.
3.3 Cancellations — No Cancellations
After confirmation of advance payment, projects cannot be cancelled.
3.4 Revisions
| Time from Final Dispatch | Revision Fee |
|---|---|
| ≤ 25 days | Free |
| 26 – 30 days | 25% of original fee |
| 31 – 60 days | 50% of original fee |
| > 90 days | Treated as a new project |
4.Client Benefits
- •Data Retention — Project files are archived for 6 months post-completion. Lost files can be reissued on request.
- •Responsive Communication — Email and WhatsApp are monitored every 15 minutes during business hours.
- •Session Recording — Draft discussions may be recorded (call or screen) for quality assurance with prior consent.
- •Referral Incentives — Fee reductions apply when you refer additional scholars. Multiple referrals accepted (standard eligibility terms apply).
Flexible Instalments
- •Single advance — Short projects
- •Two instalments — Agreed manuscript editing and submission-guidance milestones. Journal acceptance is decided independently by the journal.
- •Three instalments — Part A, Part B, Part C
5.Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably. Failing such resolution within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.
6.Acceptance
Your continued use of MedScholars Publications' services constitutes acceptance of these Terms & Conditions. If you have any questions, please contact the Business Coordination Team at editor@medscholars.co.in before proceeding.
Let's discuss your research
A clear scope. A practical next step.
Tell us what you are working on and where you need support. We’ll discuss the service, timeline and quote for your own research.
Prefer email? Get in touch